1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. Accessibility checklist for GP surgeries

    Advice and Information -

    Help make sure that your practice meets people’s accessibility requirements using this checklist from Healthwatch Slough.

  3. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  4. What are your experience of accessing GP appointments?

    News -

    Healthwatch Wigan and Leigh are conducting a project around access to GP appointments within the Wigan Borough

  5. Leigh Family Practice Enter and View Report

    Report -

    Healthwatch Wigan and Leigh team of authorised representatives visited Leigh Family Practice to conduct an enter and view report. Within this report it sets outs; key findings, summary and results of the enter and view visit.

  6. Dr. Khatri & Partners Surgery Enter and View Report

    Report -

    Healthwatch Wigan and Leigh team of authorised representatives visited Dr. Khatri & Partners Surgery to conduct an enter and view report. Within this report it sets outs; key findings, summary and results of the enter and view visit.

  7. Why people use the Leigh Walk In Centre 2017

    Report -

    We spoke to over 21 people to understand why they're reasons behind visiting Leigh Walk In Center

  8. Ask My GP - Information & Guidance

    Advice and Information -

    In response to the COVID-19 pandemic, a number of GP practices across Wigan Borough have started to use Ask My GP to help them deliver their services.

  9. New look for GP practices

    News -

    Here's what your GP practice will now look like due to COVID-19 safety measures

  10. Getting the most out of the virtual health and care experience

    Advice and Information -

    Want to know how to get the most out of virtual health and care appointments for both patients and health care professionals? We've put together some tips.

  11. Have you used Attend Anywhere?

    Blog -

    If you've used North West Borough's video consultation system, Attend Anywhere, you can share your experiences.

  12. Accessing care through your GP Practice - share your views

    News -

    Healthwatch Wigan and Leigh would like to hear about your experience of accessing care through your GP Practice.

  13. Are you or your loved ones waiting for hospital care? Share you views

    News -

    Millions of people have had their treatment delayed by the pandemic – are you one of them? We want to know if you’re getting the advice, information and support you need while you wait.

  14. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  15. Experiences of Using NHS 111 Snapshot Survey

    Report -

    An engagement outcome report on people's experiences of using NHS 111 from the Wigan Borough CCG.

  16. Access to GP Services

    Report -

    This report captures the voices and experiences of people across the Wigan Borough who are accessing services at their General Practice (GP). We engaged with over 300 residents to hear how practices are continuing to interact with them.

  17. Advice and Information

    Advice and Information -

    Information and advice around health and social care

  18. Big Conversation

    Advice and Information -

    The Big Conversation is a five year project to shape the future of health and care As part of this, they are having an ongoing cycle of engagement working with people ,communities find out what is important to people with regards to their health.

  19. Annual Report 2022-23

    Report -

    Together we’re making health and social care better

  20. Where can I go to get help for my health out of hours?

    Advice and Information -

    People are often in need of out-of-hours medical assistance. Using NHS guidelines we have provided some advice and information on where you can go for help when your GP is closed.

  21. What is flu and what is the flu vaccine?

    Advice and Information -

    As we enter flu season it's important you know what they symptoms of flu are and what the flu vaccine is.

  22. Autumn Report 2023

    Report -

    “Over the last quarter HWWL has ensured representation on an increasing
    number of committees and groups. The Chair and Chief Officer have a
    place on the ICS and ICB forums where we can ensure engagement
    and inclusion of public opinion is embedded into service design.

  23. Industrial action: senior NHS doctors and government reach agreement

    Response -

    Senior NHS doctors in England have voted to accept an offer from the government on pay and conditions, following months of strike action. Read our response.

  24. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  25. Quarterly Report: October - December 2019

    Report -

    Throughout the year we look at the issues that are important to you. We are currently in quarter three, this quarter focuses on information collected from October to December 2019

  26. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  27. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments.

  28. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  29. Snapshot Report: Cancer Information

    Report -

    We wanted to find out what mental health support is available to local people who have received a cancer diagnosis and also speak to professionals to see what would help them support their patients, carers and families in the community?

  30. Snapshot Report: Stroke Information

    Report -

    We wanted to find out what support would local people want when leaving hospital after having a Stroke? We worked in partnership with other organisation to hold an events to gather patients experiences and thoughts around this project.

  31. Enter and View Policy and Procedure

    Report -

    Policy & Procedure for the Appointment of Authorised Representatives at Healthwatch Wigan and Leigh

  32. What people think about District Nursing 2018

    Report -

    We spoken with up to 80 patients / carers about their experience with District Nursing Service within the Wigan Borough

  33. End of Life Care 2018

    Report -

    This report explores the views and experiences of the Wigan Borough residents relating to end of life care. It is intended to inform the Care of the Dying Strategy that is being developed by the Wigan Clinical Commissioning Group & local partners.

  34. Information on Coronavirus

    Advice and Information -

    Read the latest advice and information from NHS England and Public Health England about the Coronavirus.

  35. 'Our Voice Matters Too' Report on 'People’s Views and Experiences of Drugs and Alcohol Services in Wigan' 2017

    Report -

    The purpose of this report was to engage with drug and alcohol services users in the Wigan Borough and therefore understand their experiences and gather their views about the current drugs and alcohol service offer.

  36. Engagement in the Ambulatory Care Unit 2018

    Report -

    We visited Royal Albert Edward Infirmary to understand how patients using this unit feel about this type of care.

  37. Coronavirus – Information on local health and social care services within the Wigan Borough

    News -

    We have collated information about different health and social care services within the Wigan Borough and how they have been effected by Coronavirus.

  38. Coronavirus Factsheet - Maternity Services

    Advice and Information -

    Please see the following document which highlights the change in maternity care services during the Coronavirus outbreak.

  39. Free Training Course - Maximus Training

    Advice and Information -

    As part of the Adult Education Budget Maximus Training are offering fully funded courses to residents of Greater Manchester during the Coronavirus lock down period.

  40. Coronavirus Factsheet - Dental Services

    Report -

    Information about access to urgent dental treatment during the Coronavirus Outbreak

  41. Coronavirus Factsheet - Stroke Information

    Report -

    The following document contains information from 'Stroke Association North West' and 'Think Ahead Stroke' about support for stroke patients and their families during coronavirus outbreak.

  42. Coronavirus Factsheet - GPs Working Differently

    Report -

    Your GP Practice is working differently at the moment. Check your GP practice website for the most up to date info or follow them if they are on social media.