Read our work capturing the publics experiences of A&E in the Wigan Borough!
Key Findings
- People in A&E were there for a large wide range of reasons and symptoms.
- We asked if people had contacted any other healthcare service before attending A&E; Over 80% of people had been directed to A&E by a clinician.
- Roughly 70% of the people thought there was no alternative to them presenting at A&E.
- Most patients expressed frustration as they were given either no information or a vague indication of a wait time.
- Majority of interactions with staff were positive and patients praised staff knowledge and their friendly manner, but did indicate staff were very busy even too busy at times to be approached
The Findings
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