As the COVID-19 cases climbed, our number one priority was to protect our people: our staff and our volunteers. In line with guidance from Healthwatch England, this meant postponing all our planned public events and engagement activities.
Overview
This report from March – June 2020 shows how Healthwatch Wigan & Leigh has responded to the COVID-19 pandemic, how this has affected our staff and volunteers, as well as our way of working, and offers feedback from local residents on information and resources.
Key findings
- We produced a Healthwatch Wigan and Leigh COVID-19 Business Continuity Plan
- We put structures and processes in place to react in an agile fashion
- We paused our planned campaigns and thought instead about the resources and communication mechanisms we would need
- We set up dedicated sections on our website to share and collect information
- We have generated 24 information campaigns, landing 10,115 emails to our community, volunteers and local statutory and voluntary organisations
- We have regularly shared messages and information through our social media platforms with 43,531 interactions via Twitter and Facebook, almost the same amount as the whole of 2019-20
If you need this report in a different format, please contact a member of the team on: