As of today, we’re running a new project about YOUR experiences of home care!
Healthwatch Wigan and Leigh are the independent voice for the people of the Wigan Borough. We are the independent ‘consumer champion’ for health and social care. We exist to help the people of this borough to have an influence and a powerful voice in how services are run and how they can be improved.
Each year we conduct several projects aimed at seeking people’s experiences of public funded health and social care services. This year we have chosen Home Care as one of the services we want to hear about. We will be seeking users experience as well as that of Home Care staff and Managers.
Home care services are an important element of community health and social care support. They are vital in keeping some residents of the borough living in their own homes and communities therefore delaying or preventing the need for some people to go into long term care.
Anecdotal information finds its way to Healthwatch via concerns raised with us or when people seek advice and information. At our recent Priority setting workshop, it was raised by all groups as an important area for review as it is a largely invisible service delivered in people’s own homes and therefore under less scrutiny than some other services.
The aim of the project, therefore, is to hear people’s stories related to using those home care services that are commissioned via Wigan Adult Social services. We aim to hear both service users and their families’ experiences, aiming to identify what works well and where there may be opportunities to work better.
This project will enable local people to comment on the standard of provision of local home care services and include:
- The frequency of carer visits
- The length of the carer visits
- Any adaptations for people with sensory and/or physical disability.
- The consistency of carers
- The level of satisfaction with service
- The frequency of care reviews
If any reader would like to share their story, then they can complete the survey via the following link:
Project closed!
or send information to…
If you work with, around or for a stakeholder organisation – please help us share this survey. Send us an email if you with to access the staff survey and find the resources attached below to help us make a difference in your healthcare.
