Patient Experience - Hospital Discharge

Mabel's Hospital Discharge Experience (July 2021)

Mabel was a patient on Ince ward, RAEI.

On Monday 12^th July, Mabel was given a provisional discharge for the following day.  She told the ward staff that her daughter could take her home at midday on 13^th July.

On 13th July, she was discharged at 9.15am.  Again, she explained that her daughter could collect her at midday.  Her daughter kept ringing the ward as she is a school teacher and would be taking time out of school. 

At around 1.30/2pm, the ward sister informed Mabel that she could go home and was being moved to the Discharge Lounge.  Mabel refused and when asked why, she explained that she had two previous poor experiences of the Discharge Lounge.

Mabel finally got her discharge letter and medication at 6.15pm and went home at 6.30pm.

Mabel is aware of two other patients who were also told they could go home.

• Lady 1 – Had a plural drain removed the day before and was still in pain.  Her husband was a retired consultant and she said she would go home and her husband would come back the following day for her medication

• Lady 2 – Was also in pain went to the discharge lounge.  She had to sit with a mask on.  She got her medication at 6.30pm and she had to wait for a taxi to take her to Leigh.  She got home at 8.30pm