What are your experience of accessing GP appointments?

Healthwatch Wigan and Leigh are conducting a project around access to GP appointments within the Wigan Borough
patient visiting a doctor

This survey is now closed.

The aim of this project is to focus on each local area within the Borough and visit all the GP practices along with different community groups to speak to as many people as possible.  We are collecting patients experiences around GP access and this will contributor to a report that we will produce for the whole Wigan Borough. 

Where have we visited so far 

The first local area that we have been focusing on is South Wigan Ashton North. List of locations that we have visited are: 

  • Daisy Chain Stitches Community Group 
  • Bryn Cross Doctors Surgery
  • The Chandler Surgery
  • Shakespeare Surgery
  • Marus Bridge Practice
  • Hawkley Brook Medical Practice
  • The Grange Practice
  • 119 Little Lane Community Group 
  • The Storehouse Project
  • Winstanley Medical Practice 
  • Majid Tooba Mosque 
  • Greenslate Farm 

Please note - Scheduled visit to Medicentre in Ashton Medical Center postponed due to Coronavirus disease (COVID-19) causing limited appointments. 

What do we ask people?

Each engagement activity allows us to speak to patients, any family member or carers accompanying the patient to complete a confidential survey that ask questions such as, 'How do you usually book your GP appointment?' / 'Do you know about the Extended Hours Services?' 

There is also an opportunity for individuals to provide wider feedback around health and social care. Healthwatch Wigan and Leigh is keen to listen to the views of everyone who uses health and social care services to make sure people’s concerns about services are heard. 

How do we make a difference?

All conversations are anonymous and the views and experiences of the people we speak to will form part of a report which may make specific recommendations to Commissioners and Providers for changes and improvements or congratulate good practice, based on what service users have said. Each local area with have a report around access to GP appoints and this will contribute to a wider report around access to GP appointments within the whole Wigan Borough.

The next local area Healthwatch Wigan and Leigh are focusing on is Ashton, Lowton & Golborne. We will be visiting all GP practices within this area along with a number of community groups.  

If you attend a community group and would like to get involved with this project, please contact a member of the team

To find out more, please contact a member of the team on: 


01942 834666

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