New look for GP practices

News - 11 August 2020

Here's what your GP practice will now look like due to COVID-19 safety measures
Two people sitting in a waiting room

Your GP practice is still here for you and your family during the COVID-19 pandemic.

Whilst the majority of appointments will take place over telephone or video call, if you are asked to visit your GP practice, things will look and feel different.

Here's what you can expect:

  • You'll need to wear a face mask or covering (unless you have a medical reason not to / an exemption)
  • You'll need to wash your hands or use hand sanitiser - it will be in reception when you arrive
  • Keep two metres apart from other people - there'll be signs up to remind you
  • There will be a clear screen or barrier across the reception desk - this is to reduce the risk of infection to both staff and patients
  • Staff will be wearing face masks or coverings - but if you rely on lip reading, please let them know
  • The waiting area will look different - there will be less chairs, and/or some will be taped up so you can't use them
  • Try not to touch any surfaces or your face, and remember to keep your hands clean

Please only go into your GP practice if you are expected or invited for an appointment. The doors may be closed, but your practice is open. Read the signs and instructions for entry. 

Remember, you must NOT visit the practice if you have any symptoms of the coronavirus (COVID-19):

  • A high temperature
  • A new continuous cough
  • A change or loss of your sense of smell or taste

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