Healthwatch Wigan and Leigh - Complaints Policy

This policy says how people can complain about our work if they need to - this policy sets out the formal process of making a complaint.
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You have the right to express your views about the performance of our Healthwatch  and the way we do our job. We welcome feedback and encourage people to get in touch if they have a concern about how we do things.

How to make a complaint

The first step is to raise your concern or complaint with the appropriate member of our team. We may be able to give you information or clarify misunderstandings so that things can be sorted out at an early stage. 
 
If you are still not happy - then please get in touch with us to raise a formal complaint.  

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Our full complaints policy

Please download and read our full complaints policy if you want to raise a formal concern or make a complaint about our work. 

Healthwatch Wigan and Leigh Complaints Policy

If you need this document in a different format, please contact a member of the team: 

info@healthwatchwiganandleigh.co.uk

01942 834666

Healthwatch Wigan and Leigh Complaints Policy

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