Our response to the coronavirus outbreak - Report

As the COVID-19 cases climbed, our number one priority was to protect our people: our staff and our volunteers. In line with guidance from Healthwatch England, this meant postponing all our planned public events and engagement activities.

Overview

This report from March - June 2020 shows how Healthwatch Wigan & Leigh has responded to the COVID-19 pandemic, how this has affected our staff and volunteers, as well as our way of working, and offers feedback from local residents on information and resources.

Key findings

We produced a Healthwatch Wigan and Leigh COVID-19 Business Continuity Plan
We put structures and processes in place to react in an agile fashion
We paused our planned campaigns and thought instead about the resources and communication mechanisms we would need
We set up dedicated sections on our website to share and collect information
We have generated 24 information campaigns, landing 10,115 emails to our community, volunteers and local statutory and voluntary organisations
We have regularly shared messages and information through our social media platforms with 43,531 interactions via Twitter and Facebook, almost the same amount as the whole of 2019-20