Healthwatch Wigan and Leigh Complaints Policy
The support we offer is tailored to your needs and includes:
Provide information about how the NHS complaints service works (e.g. who is involved, the different stages of the complaints process, where to send your letter).
Give you the opportunity to speak confidentially about your complaint to a person who is independent of the NHS. Help you to express your view.
Listen to your concerns and help you decide if you want to make a complaint.
Help identify the issues you wish to raise in your complaint.
Help you write your complaint.
Help you to understand what you can expect to achieve from the NHS complaints process.
Prepare you for meetings about your complaint and attend these with you.
Help you understand information, for example explaining responses and correspondence.
Put you in touch with other people or services that might be able to help you.
WE CANNOT
Help you claim compensation.
Give legal or medical advice.
Provide counseling.
Help with complaints which are against privately funded treatment.
Get an NHS employee disciplined or dismissed.
Investigate complaints.
This Privacy Statement sets our data processing practices carried out by Healthwatch Wigan and Leigh. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. For more information please go to: https://healthwatchwiganandleigh.co.uk/privacy
If you have any further queries, or a want to make a complaint please email Kalina at: kalina.carey@healthwatchwiganandleigh.co.uk
Alternatively for general enquiries email: info@healthwatchwiganandleigh.co.uk or call 01942 834666
