Guide for using NHS 111
If you have an urgent medical problem and you're not sure what to do, go straight to NHS 111.
NHS 111 is here to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health. It's an alter
You can access 111 over the phone for free (by dialing 111) or by visiting NHS 111 online.
How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone. The phone service is open 24 hours a day, 7 days a week. Depending on your symptoms you’ll:
- Find out what local service can help you be connected to a nurse, emergency dentist, pharmacist or GP get a face-to-face appointment if you need one
- Be told how to get any medicine you need
- Get self-care advice
Call 999 for life threatening emergencies
For life threatening emergencies you should still call 999. You can text the emergency services on 999 but you need to register your phone in advance. To find out more go to emergencysms.org.uk
Alternative resources
You can also get:
- An easy read guide
- An audio guide:
You can also watch this British Sign Language (BSL) video:
If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service:
- England – NHS 111 (BSL) interpreter service
You can also call 18001 111 on a textphone.
