Part of the local Healthwatch programme is to carry out Enter and View visits. Healthwatch Wigan and Leigh authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement.
The purpose of the visit was to capture the experiences of patients, carers/family members and staff at three sites providing care to patients registered with Dr. Khatri & Partners Surgery.
- 100% of patient, carers/family members rated Dr Khatri’s practice as good, very good or excellent and that they felt listened to and were always treated with dignity and respect.
- 87.5% of patients, carers/family members felt that they had enough time during appointments to speak with the GP/nurse/clinician. The remaining 12.5% said that they did not always have enough time and felt slightly rushed on occasions.
- 100% of patients, carers/family members rated the staff overall as very good or excellent stating that the staff are always friendly and helpful, and the GPs are fantastic.
- 100% of patients, carers/family members said that at their last visit to the surgery they were given enough time with the GP/nurse/clinician, listened to and had tests and/or treatment explained to them.