Leigh Family Practice Enter and View Report

Healthwatch Wigan and Leigh team of authorised representatives visited Leigh Family Practice to conduct an enter and view report. Within this report it sets outs; key findings, summary and results of the enter and view visit.

Overview

Part of the local Healthwatch programme is to carry out Enter and View visits. Healthwatch Wigan and Leigh authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement.

The purpose of the visit was to capture the experiences of patients, carers/family members and staff at three sites providing care to patients registered with Leigh Family Practice.

Key Findings

81% of patient, carers/family members rated Leigh Family Practice as good, very good or excellent
80% of patients, carers/family members felt that they had enough time during appointments to speak with the GP/nurse/clinician. The remaining 20% said that they did not always have enough time and felt slightly rushed on occasions
91% of patients, carers/family members rated the staff overall as good, very good or excellent